When the guarantee applies
- For confirmed bookings: Taxi Reijnders has confirmed the ride by WhatsApp, email or phone, with an agreed pickup time and pickup address.
- The driver arrives 30 minutes or more after the agreed pickup time, and Taxi Reijnders did not inform you of the delay before the pickup time. A message, an in-app notification or a phone call to the number you provided counts as informing you.
What you get
The ride is free: the fare is not charged or, if you have already paid, refunded. The guarantee cannot be combined with other discounts or promotions.
When the guarantee does not apply
- Force majeure: accidents, road closures, extreme weather, strikes and other emergencies.
- An incorrect or unreachable pickup address, or you are not reachable at the agreed time.
- You change the ride within 2 hours before departure.
- Rides operated by a subcontractor and business rides on account, unless otherwise agreed.
How to file a claim
- Email within 7 days of the ride to info@taxireijnders.nl with the date, pickup time and address, and your name.
- We assess the claim using the trip times and the messages sent.
- If approved, we do not charge the fare, or we refund it.
This guarantee supplements our terms and conditions. Taxi J&J Reijnders V.O.F. may amend the terms; the version on this page on the booking date applies to that booking.