Terms & Conditions

Last updated: 30 June 2026 · Taxi J&J Reijnders V.O.F. (Taxi Reijnders), KvK 91924898

1. Definitions and applicability

These terms apply to all requests, quotes, rides and agreements of Taxi Reijnders. "We/us" means Taxi J&J Reijnders V.O.F.; "you/customer" the client or traveller.

2. Request versus confirmed booking

Sending a ride request via WhatsApp, phone, email or the form is a request, not a confirmed booking. A ride is only formed once we have explicitly confirmed it. Prices shown in the calculator or a quote are indicative until our confirmation.

3. Prices

• We apply a fixed price upfront based on the actual route distance (anchor pricing model), no taximeter.
• Only in exceptional cases can the price change, such as extreme crowds from a major event announced well in advance, a road closure that makes the route much longer, or a calamity. If we know in advance, we always tell you before the ride.
• Night rate: +20% between 22:00–00:00 and 04:00–06:00; +25% between 00:00–04:00 (based on pick-up time).
• Van (5–8 passengers): +20%.
• Return discount: 20% of the return leg (the outbound leg is always full price), capped at €25, only when the return leg takes place within 14 hours of the outbound leg and it is not an airport ride.
• Waiting fee: the first 10 minutes after the agreed pick-up time are free; after that €0.99 per minute (€59.41 per hour), charged afterwards on actual waiting time — both en route and on location.

4. Payment

Payment can be made in cash, by debit card in the car (international cards accepted), by credit card (€5 surcharge), by bank transfer, or — for business clients and travel agencies — by invoice. Invoices must be paid within the term stated on the invoice.

5. Performance and replacement carrier

We do our utmost to perform rides punctually and comfortably. For pick-ups at an airport the arrangements below apply. If we have no vehicle available ourselves, we arrange, where possible, a replacement carrier at the same rate, at no extra cost; a deposit may be required for this.

Pick-up at an airport. When booking, the customer chooses one of two options. A. Outside at the pick-up point (fare as per calculator): the driver is at the airport pick-up point 60 minutes after the actual landing; the first 20 minutes of waiting are free, parking included; after that €0.99 per minute plus parking costs as per receipt. B. Meet in the arrivals hall with a name sign (15% off the fare, up to €20, not combinable with a discount code): the driver waits in the arrivals hall from the actual landing; after 10 free minutes €0.99 per minute applies until the customer reaches the driver, plus parking costs as per receipt. With both options we track the landing using the flight number. A delay known before the driver sets off costs nothing; if the delay only becomes clear later, waiting time counts after the free minutes. If the flight is still in the air when the driver arrives, this does not count as a no-show: the driver leaves because of our planning and we send a new driver as soon as we are in touch with the customer. In that case we invoice the first ride (driving out, waiting, parking and return) and the new ride at the calculator fare, itemised with flight number and scheduled and actual landing time, so the customer can submit these costs to the airline. If the flight has landed and there is no contact with the customer 90 minutes after the agreed time, the ride counts as a no-show and the full fare is charged.

6. Cancellation policy

Cancellation is free of charge up to 4 hours before the agreed pick-up time. After that the following cancellation fees apply:

Situation	Local ride	Airport / long distance
More than 4 hours in advance	Free	Free up to 12 hours in advance
Within 4 hours (local) / 12 hours (airport) in advance	50% of the fare	50% of the fare
No-show (not present or unreachable on driver arrival)	100% of the fare	100% of the fare

Please notify cancellations as early as possible via WhatsApp or phone. In case of force majeure on your side we are happy to look for a reasonable solution together.

7. Liability

Prices, travel times and routes shown are indicative and based on the standard route. We are not liable for damage due to delay caused by force majeure, traffic, weather, roadworks or diversions, nor for missed connections or flights, except in case of intent or gross negligence on our part. Our liability is in all cases limited to at most the amount of the relevant ride.

8. Force majeure

In case of force majeure (including extreme weather, strikes, vehicle breakdown) we may suspend performance or offer a suitable alternative, without being liable for damages.

Punctuality guarantee

For confirmed bookings our punctuality guarantee applies: if the driver arrives 30 minutes or more after the agreed pick-up time without prior notice from us, the ride is free. The full terms are on the guarantee page.

9. Complaints and applicable law

You can report complaints within a reasonable period via info@taxireijnders.nl; we respond as soon as possible. Dutch law applies to all agreements.