Terms & Conditions
Last updated: 30 June 2026 · Taxi J&J Reijnders V.O.F. (Taxi Reijnders), KvK 91924898
1. Definitions and applicability
These terms apply to all requests, quotes, rides and agreements of Taxi Reijnders. "We/us" means Taxi J&J Reijnders V.O.F.; "you/customer" the client or traveller.
2. Request versus confirmed booking
Sending a ride request via WhatsApp, phone, email or the form is a request, not a confirmed booking. A ride is only formed once we have explicitly confirmed it. Prices shown in the calculator or a quote are indicative until our confirmation.
3. Prices
- We apply a fixed price upfront based on the actual route distance (anchor pricing model), no taximeter.
- Night rate: +20% between 22:00–00:00 and 04:00–06:00; +25% between 00:00–04:00 (based on pick-up time).
- Van (5–8 passengers): +20%.
- Return discount: 20% of the return price, capped at €25, only when the return leg takes place within 14 hours of the outbound leg and it is not an airport ride.
- Waiting fee: the first 10 minutes after the agreed pick-up time are free; after that €0.99 per minute (€59.41 per hour), charged afterwards on actual waiting time — both en route and on location.
4. Payment
Payment can be made in cash, by debit/credit card in the car (international cards accepted), in advance by bank transfer or Tikkie, or — for business clients and travel agencies — by invoice. Invoices must be paid within the term stated on the invoice.
5. Performance and replacement carrier
We do our utmost to perform rides punctually and comfortably. For return rides from an airport we monitor the flight number and wait within reasonable limits in case of delay at no extra cost. If we have no vehicle available ourselves, we arrange, where possible, a replacement carrier at the same rate, at no extra cost; a deposit may be required for this.
6. Cancellation policy
Cancellation is free of charge up to 4 hours before the agreed pick-up time. After that the following cancellation fees apply:
| Situation | Local ride | Airport / long distance |
|---|---|---|
| More than 4 hours in advance | Free | Free up to 12 hours in advance |
| Within 4 hours (local) / 12 hours (airport) in advance | 50% of the fare | 50% of the fare |
| No-show (not present or unreachable on driver arrival) | 100% of the fare | 100% of the fare |
For travel agencies and packages with a deposit: on cancellation within the above terms or on a no-show, the deposit is offset against the cancellation fee. Any deviating arrangements are set out in writing in the partnership proposal.
Please notify cancellations as early as possible via WhatsApp or phone. In case of force majeure on your side we are happy to look for a reasonable solution together.
7. Liability
Prices, travel times and routes shown are indicative and based on the standard route. We are not liable for damage due to delay caused by force majeure, traffic, weather, roadworks or diversions, nor for missed connections or flights, except in case of intent or gross negligence on our part. Our liability is in all cases limited to at most the amount of the relevant ride.
8. Force majeure
In case of force majeure (including extreme weather, strikes, vehicle breakdown) we may suspend performance or offer a suitable alternative, without being liable for damages.
9. Complaints and applicable law
You can report complaints within a reasonable period via info@taxireijnders.nl; we respond as soon as possible. Dutch law applies to all agreements.